Refund Policy

This Refund Policy explains how to get your money back for a purchase made on https://galashare.com, a service run by Joshua Rodriguez as Galashare. In the rest of this page, GalaShare and "we" mean that same business. Read it together with our Purchase Terms and Terms of Service.

Our 7-day money-back guarantee

If you buy Premium for an event and change your mind, tell us within 7 days and we will refund the full amount you paid. We do not ask why, and we do not set conditions.

• When the clock starts. The 7 days are counted from the date of your purchase. If your payment method takes days to clear, they are counted from the day the payment clears.
• How much you get back. The whole payment, not a share of it, even if the event has already been running on Premium or has received many uploads.
• What you do not need. No form, no call, no reason and no proof of a problem.

How to ask for a refund

Send an email to contact@galashare.com. Please write from the address you use to sign in to GalaShare, or tell us which address that is. To help us find the payment quickly, add the names on the event or the receipt or payment reference from Stripe. One of these is enough.

We issue refunds ourselves through Stripe, so you do not need to contact Stripe or your bank to start one. We will email you once the refund has been sent.

How the money reaches you

The refund goes back to the payment method you used at checkout. We cannot pay it into a different card or account. After we have issued it, how soon it shows up depends on your bank or card issuer, and it can take several business days. If you still see nothing after that, write to us and we will check on our side.

What happens to your event after a refund

A full refund ends Premium for that event, and the event goes back to the limits of the free trial. In practice:

• Nothing is deleted at the moment of the refund.
• If the event holds more files or storage than the free trial allows, guests cannot add new uploads. Everything already uploaded stays in place for now.
• The free trial period is counted from the day the event was created, so it may already be over. If it is, uploads are closed.
• The host has at least 7 days after the refund to download everything. After that, the event is deleted in the normal way described in the Privacy Policy.

If you want to keep your photos, videos and guestbook notes, download them first. The host can do this from the event page in the dashboard. If we ever agree to refund only part of a payment, Premium stays active on the event.

Payments that are still processing

Some payment methods take days to clear, and Premium is not active until they do. You can still ask for a refund during that time, as long as you ask within 7 days of the day the payment clears. We handle the request once the payment has cleared, because there is nothing to send back before then. If the payment fails, you are not charged and there is nothing to refund.

After 7 days

When the 7 days are over, purchases are final and we do not refund them, with these exceptions:

• The law where you live requires us to give you a refund.
• We did not provide what you paid for. For example, a payment that only clears after the event has already been deleted cannot be applied to anything, so we refund it in full.

If you think one of these applies to you, write to contact@galashare.com and tell us what happened.

Buyers in the EU or the UK. If you are a consumer there, the law may also let you withdraw from a purchase made at a distance within 14 days of buying. That right is separate from our 7-day guarantee. To use it, email contact@galashare.com and say you wish to withdraw. You do not need a form. Having used the service in the meantime does not, on its own, take that right away.

Nothing to cancel

GalaShare has no subscriptions and no credits. Premium is a single payment for a single event. It does not renew, we never charge you again, and there is nothing to cancel. Premium simply ends on its own schedule, as set out in the Purchase Terms.

Your legal rights

This policy adds to the rights you have under consumer protection laws where you live. It does not take any of them away.

Access ended for breaking the rules

If we suspend or end access to an event or an account because the Terms of Service were broken, we decide at our discretion whether to refund anything, within what the law allows.

Contact

Questions about a payment or a refund: contact@galashare.com. For anything else, you can reach us at hi@galashare.com.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows when it last changed. A change does not shorten the refund period of a purchase you have already made.

Governing law

This policy is governed by the laws of the State of Delaware, USA, disregarding any rule that would apply the law of another place. Where mandatory consumer law of your own country gives you rights, those rights still apply.

Last updated: October 23, 2026